Telephone Friend - The Silver Line Helpline

“Loneliness is not having anyone to tell that you are lonely”

Janet, Silver Liner

By volunteering as a Telephone Friend for The Silver Line, we match you to one of our Silver Liners (older person) that you call once a week. 

Did you know? In the UK, more than 1 million people aged over 65 say they often or always feels lonely. We have 300 older people waiting for a Telephone Friend. They have chosen to be called our Silver Liners.

“Just speaking to someone helps me cope a little better…” 

David, Silver Liner

This is a volunteer role that you can do from home or from work. All you need is access to a telephone and the internet. We ask for a commitment of up to a year where possible and the ability to make your call on the same day and time each week. Friendship calls can be made between 8am and 8pm Monday - Sunday. 

The Silver Line pays for the cost of all friendship calls and for safeguarding we also record the calls.

In the time it takes to read the paper, watch the news or take a trip to the shop, you can volunteer with The Silver Line. A regular 30-minute call from a friend really can change the life of a lonely older person. 

“Volunteering with The Silver Line has exceeded my expectations in many ways. It is even more enjoyable than I imagined”

John, Telephone Friend

See how a call from a Telephone Friend makes a big difference by searching 'The Silver Line' on YouTube.

Practical Considerations:

To be a Telephone Friend you will need:

* To be aged 18 and over

* Access to the internet and an email account

* A UK, Channel Isles, or Isle of Man, telephone number (we cannot facilitate calls from other countries)

* To be able to commit to a 30-minute friendship call, at the same time and day each week, for up to a year

* To want to speak to, and build a relationship with an older person

Further FAQs:

Does this vacancy require any particular skills, qualities or experience? 

The most important skills you need as a volunteer in this role is to enjoy conversation with older people and have the ability to listen. 

Is this role flexible?

You must be able to commit to the same time and day each week to make your 30-minute friendship call. Your call can take place any day of the week, from 8am – 8pm. 

What does the application process involve?

Our application process requires each volunteer to complete an application form and provide details for two references. There will be a 20/30-minute telephone interview and then a 90-minute training session that takes place on the phone, with up to 4 volunteers. 

Is there anyone that is not suitable for this opportunity?

This role is not suitable for people under the age of 18. 

The Silver Line website:

The Silver Line Volunteering Page:




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