Volunteer Switchboarder - Childline Foyle

Your Role

You'll be there for children and young people by becoming their frontline contact whenever they need help.  You'll be the first warm and friendly voice they hear, reassuring them then putting them through to a counsellor to get support.


Work with a vibrant team

Answer as many calls as possible

Listen to children and young people

Assess and deal with priority calls

Give clear information to the counsellor

Maintain confidentiality within Childline


Your commitment

When you volunteer for Childline, you commit your time, energy, and emotional strength.  It's a big commitment, so we'd like to make it clear what we're asking for.

An initial training workshop for 3.5 hours

A regular weekly shift of 2 - 4 hours

A minimum commitment of a year

And don't worry, you get plenty of support.


For more information please contact the North West Volunteer Centre.


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